Return & Exchange Policy

Last Updated: October 19, 2026

At La Privado Wellness, we care about your satisfaction, product quality, and shopping experience. Please read our Return & Exchange Policy carefully before placing an order.

1. Return Eligibility

Due to the personal-use and hygiene-sensitive nature of certain products sold at La Privado Wellness, we generally do not accept returns or exchanges for reasons such as a change of mind, incorrect product selection, or personal preference once an order has been delivered.

However, if you receive a damaged, defective, incorrect, or materially different product from the one ordered, please contact us so we can review your claim and arrange an appropriate resolution.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product:

• Contact us within 48 hours of delivery.
• Share your order number and registered contact details.
• Provide clear photographs or an unboxing video showing the product, packaging, shipping label, and issue.
• Keep the product and its original packaging until your claim has been reviewed.
• Our team will review the information and may request additional details to assess the issue. Where a claim is accepted, we will communicate the applicable replacement, exchange, refund, or other resolution.

The 48-hour reporting period helps us investigate delivery-related issues promptly and does not override any rights available to you under applicable law.

3. Products Not Eligible for Change-of-Mind Returns

For hygiene and personal-use reasons, we do not generally accept change-of-mind returns or exchanges for:

• Intimate wellness and personal-use products.
• Products that have been opened, used, or unsealed, where hygiene restrictions apply.
• Products damaged after delivery due to misuse, improper handling, or failure to follow product instructions.
• Products returned without prior approval from our support team.

These restrictions do not exclude valid claims involving defective, damaged, incorrect, or materially misdescribed products.

4. Order Cancellation

If you wish to cancel an order, contact us as soon as possible with your order number.

Cancellation may be possible before the order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return or delivery procedures will apply.

For Cash on Delivery (COD) orders, please cancel promptly if you no longer wish to receive the order.

5. Refunds

If a refund is approved, we will inform you of the refund amount and applicable process.

• Prepaid orders: Approved refunds will generally be processed to the original payment method, where supported.
• COD orders: If a refund is approved, our support team will coordinate the appropriate refund method and required details with you.

Once initiated, the time taken for the amount to appear in your account may depend on the payment provider or bank.

Any refund required under applicable law will be handled accordingly.

6. Exchanges and Replacements

Exchanges or replacements are subject to product availability and the outcome of our review.

If an exchange or replacement is unavailable or unsuitable for resolving an accepted claim, we will communicate the available alternative, including a refund where applicable.

Please do not ship a product back to us without receiving return instructions from our support team.

7. Return Shipping

For an approved claim involving a damaged, defective, incorrect, or materially misdescribed product, we will inform you of the return or collection arrangements and any applicable shipping costs.

For other cases, return shipping arrangements will be communicated by our support team before any return is authorised.

8. Orders Marked as Delivered

If your tracking information shows that an order has been delivered but you have not received it, please contact us promptly. We will check the available shipment information with the delivery partner and guide you on the next steps.

9. How to Request Assistance

To report an issue or request a return, exchange, replacement, or refund review, contact our customer support team.

Please include:

• Your order number.
• The email address or phone number used for the order.
• A brief description of the issue.
• Relevant photographs or other supporting evidence, where applicable.

Email: support@laprivado.com 
WhatsApp:+91 87 6633 9411

Our team will review your request and respond as soon as reasonably possible.

10. Policy Updates

La Privado Wellness may update this policy from time to time. The latest version will be published on our website with its updated date.

Nothing in this policy is intended to limit any consumer rights or remedies available under applicable law.

La Privado Wellness
Website: https://laprivado.com/